Return and Refund Policy
Last Updated: 01 August 2024
Welcome to Pheenecs Store. Our goal is to provide the best shopping experience, and we understand that sometimes returns and refunds may be necessary. Please review our return and refund policy to understand your rights and obligations when shopping with us.
1. Return Period
You have 14 days from the date of purchase to return eligible items for a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, and in the original packaging. Several items are not eligible for return, including:
- Personalized or custom-made items.
- Perishable goods.
- Intimate or sanitary goods.
3. Refund Process
Upon receiving an eligible return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Refund processing times may vary depending on your payment provider.
4. Shipping Costs
Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to an error on our part.
5. International Customers
For customers outside of the United States, Canada, the UK, and Australia, please note that additional customs fees, taxes, and import duties incurred due to returns are the responsibility of the customer.
6. Consumer Rights by Region
Please be aware that the following additional information applies to customers in specific regions:
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United States: Your rights regarding returns and refunds are protected by the Federal Trade Commission (FTC) and the specific laws of your state. Please refer to the applicable regulations.
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Canada: Consumer rights in Canada are governed by the Consumer Protection Act. Customers in Canada have the right to return items within a specified period if they do not meet the terms of the sales contract.
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United Kingdom: In the UK, your rights are protected by the Consumer Rights Act. If an item is faulty, you have the right to return it for a refund, repair, or replacement.
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Australia: In Australia, consumer rights are safeguarded by the Australian Consumer Law. If a product has a major problem, you have the right to return it for a refund or replacement.
7. Contact Us
If you have any questions or need further clarification on our return and refund policy, please contact us at info@pheenecs.com
This return and refund policy serves as a general template. Ensure to consult with legal professionals to adapt the policy according to the specific laws and regulations of each region where you operate.